Privacy Policy

Section 1 — Introduction

Welcome to G9Expert, operated by Softmaxs Solution LLP ("Company", "we", "us", or "our").

This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information when you use G9Expert through our website, mobile applications, and related services.

By using G9Expert, you acknowledge that you have read and understood this Privacy Policy.

Section 2 — Developer & Company Identity

G9Expert is operated by:

G9Expert provides a platform through which users can discover experts, explore services, communicate with experts, make bookings, access consultations, and use other services made available through the platform.

Section 3 — Information We Collect

Depending on how you use G9Expert, we may collect information such as:

Account and profile information:

• Name
• Email address
• Phone number
• Profession or profile information
• Profile information voluntarily provided by you
• Referral information where applicable

Authentication information:

• OTP verification information
• Authentication identifiers and session information
• Information necessary to maintain account security

Service and booking information:

• Services searched or viewed
• Expert profiles viewed
• Bookings and consultations
• Service-related requests
• Reviews and feedback

Communication information:

• Chat messages and consultation-related communications
• Information associated with voice or video consultations where required to provide the service

Payment and transaction information:

• Wallet transactions
• Recharge and payment records
• Booking/payment history
• Transaction identifiers

We use payment providers to process payments. G9Expert does not intentionally store complete card numbers, CVV numbers, banking passwords, or other sensitive payment credentials when those are handled directly by payment providers.

Technical information may include:

• Device information
• Operating system information
• IP address
• Browser/application information
• Push notification tokens
• Technical logs required for security and service operation

Section 4 — Location Information

G9Expert may use location-related information that you provide or select, such as city, state, or preferred location, to improve expert discovery, service relevance, and recommendations.

Where precise device location is not required, G9Expert does not need to continuously track your real-time location.

Location permissions, where applicable, are requested only when required for a particular feature.

Section 5 — How We Use Information

We may use information to:

• Create and manage your account
• Authenticate users
• Provide and improve G9Expert services
• Help users discover relevant experts and services
• Process bookings and consultations
• Enable chat, voice, and video consultation features
• Process payments and wallet transactions
• Send important service and account notifications
• Provide customer support
• Prevent fraud, abuse, and unauthorized activity
• Maintain platform security
• Diagnose technical problems
• Improve application and website performance
• Comply with legal and regulatory requirements

Section 6 — Chat, Voice & Video Consultations

G9Expert may provide chat, voice, and video consultation functionality.

Depending on the feature used:

• Chat messages may be processed to provide the communication service.
• Voice and video data may be transmitted through the technology providers used to enable real-time consultations.
• Consultation-related records may be retained where necessary for billing, dispute resolution, security, service management, or legal requirements.

We do not use consultation content for unrelated purposes.

Section 7 — Payments & Transactions

Payments may be processed through third-party payment providers such as Razorpay and other supported payment services.

Payment providers may collect and process payment information according to their own privacy policies and terms.

G9Expert may receive transaction-related information such as:

• Transaction ID
• Payment status
• Amount
• Date/time
• Payment method information provided by the payment gateway

G9Expert does not intentionally store complete card numbers, CVV numbers, or banking passwords.

Section 8 — Information Sharing

We may share information only when reasonably necessary to provide, maintain, secure, or improve our services.

Information may be shared with:

• Experts or service providers when necessary to provide a requested service
• Payment processors
• Authentication and notification providers
• Communication/consultation technology providers
• Hosting, infrastructure, analytics, security, or technical service providers where applicable
• Government authorities or law enforcement when legally required

We do not sell personal information to third parties.

Section 9 — Third-Party Services

G9Expert may use third-party technology providers to support platform functionality.

Depending on the feature and implementation, these may include:

• Firebase for authentication and push notifications
• ZEGOCLOUD/WebRTC-based technology for real-time voice/video consultations
• Razorpay and supported payment providers for payment processing

Third-party providers process information according to their own applicable privacy policies and agreements.

Section 10 — Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Encrypted connections
• Authentication controls
• Access restrictions
• Secure server infrastructure
• Monitoring and logging
• Security updates

However, no internet-based service can guarantee absolute security.

Section 11 — Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain accounts
• Complete transactions
• Resolve disputes
• Prevent fraud and abuse
• Meet legal and regulatory obligations
• Maintain security and business records

Retention periods may vary depending on the type and purpose of the information.

Section 12 — Account Deletion & Data Deletion

You may request deletion of your G9Expert account.

Where the feature is available, account deletion can be initiated from your G9Expert account settings.

You may also contact:

We may need to verify your identity before processing a deletion request.

Some information may be retained where required by law, for legitimate security purposes, or to resolve disputes and financial records.

Section 13 — Your Rights & Choices

Depending on applicable law, you may have rights to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw certain permissions
• Manage notification preferences
• Request information about how your data is processed

To submit a privacy-related request, contact: support@g9expert.com.

Section 14 — Children's Privacy

G9Expert is not intended for children who are below the minimum age required to independently use such services under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information to us improperly, contact: support@g9expert.com.

Section 15 — Cookies & Local Storage

Our website and applications may use cookies, local storage, session storage, or similar technologies to:

• Maintain sessions
• Remember preferences
• Improve functionality
• Maintain security
• Understand service usage where applicable

These technologies do not necessarily identify you by name.

You may be able to control cookies through your browser settings.

Section 16 — Communications & Notifications

G9Expert may send service-related communications such as:

• Account notifications
• Booking updates
• Consultation notifications
• Payment notifications
• Security alerts
• Important service updates

Push notifications may use Firebase Cloud Messaging or other supported notification infrastructure.

You can control notification permissions through your device settings where applicable.

Section 17 — Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make material changes, we may update the effective date and provide additional notice where appropriate.

You should periodically review this page for the latest version.

Section 18 — Contact Us

For privacy questions, data requests, account deletion requests, or concerns regarding this Privacy Policy, contact: